- The applicants should have Graduation.
- Freshers or experienced candidates can apply for this job.
- Skills : Excellent interpersonal and written and oral communication skills. • Knowledge of CRM systems. • Computer skills. • Ability to stay calm when customers are stressed or upset.
- Details : Salary + incentives
- Job Role : Maintaining a positive, empathetic, and professional attitude toward
customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our productsinside and outso that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency ofthe customerservice process.
• Ensure customer satisfaction and provide professional customer support.
Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing
feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
- Gender: Female
- Age: 22 - 30
- Salary Range (Rs): 12000 - 18000
