Calm under pressure ï‚§ Communication skills ï‚§ Researching ï‚§ Report building ï‚§ Professional telephone etiquette ï‚§ Financial analysis ï‚§ MS Office Suite ï‚§ Deadline management ï‚§ Performance metrics monitoring ï‚§ Business development ï‚§ Customer service strategies ï‚§ Process improvement